Refund & Return Policy

Effective Date: 23rd April, 2026
Website: JHB IO

1. Overview

We accept returns for eligible products in accordance with the conditions outlined below. This policy applies to educational science and biology game products purchased through our website.

2. Return Eligibility

You may request a return if:

  • The item is unused and in its original condition
  • The item is returned with original packaging and contents
  • The return request is made within 30 days of delivery

Returns that do not meet these conditions may not be accepted.

3. Non-Returnable Items

We do not accept returns for:

  • Used or damaged items (unless received defective)
  • Items missing components or packaging
  • Clearance or final sale items (if applicable)

4. Damaged or Incorrect Items

If you receive:

  • A damaged product
  • An incorrect item

Please contact us within 48 hours of delivery with:

  • Order details
  • Clear photos of the issue

We will review the request and provide a suitable resolution.

5. Return Process

To initiate a return:

  1. Contact us at info@jhb-io.online
  2. Provide your order number and reason for return
  3. Wait for return instructions before sending the item

Returns sent without prior approval may not be processed.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping charges are non-refundable unless required by law

7. Refunds

Once the returned item is received and inspected:

  • Approved refunds will be issued to the original payment method
  • Processing time may take 5–10 business days, depending on the payment provider

Refunds may be partially reduced if the returned item does not meet the original condition.

8. Exchanges

We currently do not guarantee direct exchanges.
If you require a different item, you may:

  • Return the original item (if eligible)
  • Place a new order separately

9. Order Cancellations

Orders can be cancelled only if they have not yet been processed or shipped.
Once an order has been shipped, it cannot be cancelled and must follow the return process.

10. Late or Missing Refunds

If you have not received a refund after the stated processing time:

  • Check with your bank or payment provider
  • Contact us if further assistance is required

11. Contact Information

For return or refund requests:

Email: info@jhb-io.online
Address: 914 Peachtree Dr Moscow ID 83843 USA
Phone: +1 (703) 444-9472