Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may vary during holidays, promotions, or high-demand periods.
Shipping Methods
We work with trusted shipping providers to deliver products securely and efficiently.
Available shipping options and estimated delivery times are displayed during checkout.
Delivery Time Estimates
Estimated delivery times may vary depending on:
- Customer location
- Shipping carrier operations
- Customs processing (for international orders)
- Weather or operational delays
Estimated delivery dates are not guaranteed.
Shipping Costs
Shipping fees are calculated during checkout based on:
- Delivery destination
- Package size and weight
- Selected shipping method
International Shipping
International orders may be subject to:
- Customs duties
- Import taxes
- Local regulations
Customers are responsible for any applicable customs fees or import charges.
Tracking Information
Tracking details may be provided once the order has been shipped.
Customers are responsible for ensuring shipping information is accurate at checkout.
Lost or Delayed Packages
While we work with reliable shipping carriers, delays may occasionally occur due to factors outside our control.
If your package appears delayed or lost, please contact our support team for assistance.
Incorrect Shipping Information
JHB IO is not responsible for delays or delivery issues caused by incorrect shipping addresses submitted by customers.
Contact Information
For shipping questions or support:
JHB IO
Email: info@jhb-io.online