Shipping Policy

Effective Date: 23rd April, 2026
Website: JHB IO

1. Order Processing

Orders are processed within 1–3 business days after payment is successfully completed.

Orders are not processed or shipped on weekends or public holidays.
Processing times may be extended during high-demand periods.

2. Shipping Methods and Delivery Time

Delivery times vary based on location and selected shipping method.

Estimated delivery timeframes:

  • Domestic Shipping: 3–7 business days
  • International Shipping: 7–15 business days

These are estimated timeframes and not guaranteed delivery dates.

3. Shipping Charges

Shipping fees are calculated at checkout based on:

  • Delivery location
  • Order size and weight
  • Selected shipping method

Any applicable shipping charges will be clearly displayed before completing the purchase.

4. Order Tracking

Once your order is shipped, a tracking number (if available) will be provided via email.
Tracking updates depend on the shipping carrier and may take time to appear.

5. Shipping Locations

We ship to selected domestic and international locations.
If your location is not serviceable, you will be notified during checkout or after order placement.

6. Delays and Exceptions

Delivery may be delayed due to:

  • Carrier issues
  • Weather conditions
  • Customs processing (for international orders)
  • Incorrect or incomplete shipping information

We are not responsible for delays caused by external shipping carriers.

7. Customs, Duties, and Taxes

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product or shipping price unless stated otherwise.

8. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details.

If a package is returned due to:

  • Incorrect address
  • Failed delivery attempts

Additional shipping charges may apply for re-delivery.

9. Lost or Damaged Shipments

If your order arrives damaged or is not delivered within a reasonable timeframe:

  • Contact us at info@jhb-io.online
  • Provide your order details and any supporting information

We will review the issue and assist where possible.

10. Contact Information

For shipping-related questions:

Email: info@jhb-io.online
Address: 914 Peachtree Dr Moscow ID 83843 USA
Phone: +1 (703) 444-9472