Refund and Returns Policy
Overview
At JHB IO, customer satisfaction is important to us. We strive to provide high-quality biology and science educational products and interactive learning materials.
This Refund and Returns Policy outlines the conditions for returns, replacements, and refunds.
Eligibility for Returns
Customers may request a return or replacement if:
- The product arrives damaged or defective
- The incorrect product was received
- The item is significantly different from the product description
Return requests must generally be submitted within 14 days of delivery.
Non-Returnable Items
The following items may not be eligible for return:
- Digital downloads or digital educational content already accessed
- Used or damaged products caused by customer misuse
- Products marked as final sale
- Gift cards or promotional items
Return Conditions
To qualify for a return:
- Items must be unused and in original condition
- Original packaging should be included where possible
- Proof of purchase or order confirmation is required
Refund Process
Once the returned item is received and inspected:
- Approved refunds will be processed to the original payment method
- Processing times may vary depending on payment providers or banks
- Shipping costs are generally non-refundable unless the issue was caused by our error
Exchanges
We may offer replacements or exchanges for:
- Damaged items
- Defective products
- Incorrect shipments
Replacement requests are subject to product availability.
Cancellations
Orders may only be canceled before shipment or fulfillment begins. Once an order has been processed or shipped, cancellation may not be possible.
Fraud Prevention
To protect customers and maintain secure transactions, JHB IO reserves the right to refuse refunds or returns in cases involving suspected abuse, fraud, or unauthorized activity.
Contact for Returns
For assistance regarding returns or refunds, please contact:
JHB IO
Email: info@jhb-io.online